Refund policy
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging. You will also need to provide a receipt or proof of purchase.
Our 30-day guarantee applies to skincare products only, meaning products with a formula. The guarantee does not cover accessories, including but not limited to toiletry bags, silicone scrubbers, disposable towels, ice globes, or any other non-formulated items. Where bundles or gift sets include accessories, refunds will be calculated based on the value of the eligible skincare products only.
To start a return, please contact us at info@bareaddiction.com. If your return request is approved, we will provide instructions on how and where to send your package. Items returned without prior approval will not be accepted. Bare Addiction does not offer free return postage for change-of-mind returns or for returns that do not relate to a manufacturing fault or an issue caused by Bare Addiction.
Returns requested due to personal preference, change of mind, suitability, or allergies identified after purchase are treated as change-of-mind returns and are subject to our standard returns policy.
Please note that shipping costs, customs duties, and taxes incurred by the customer or by Bare Addiction are non-refundable. Where free delivery has been applied to an order, Bare Addiction reserves the right to deduct the original outbound shipping cost (£3.99–£5.99, depending on service used) and a handling fee of £2.00 from any approved refund, in accordance with our terms and conditions.
If you have any questions regarding returns, you can always contact us at info@bareaddiction.com
Allergies and sensitivities
All product ingredients are clearly listed on our website prior to purchase. It is the customer’s responsibility to review ingredient information and ensure products are suitable, particularly where allergies or sensitivities are known or suspected.
Individual allergic reactions or intolerances do not constitute a product fault, defect, or misdescription under the Consumer Rights Act 2015.
Damages and issues
Please inspect your order upon reception and contact us as soon as reasonably possible, ideally within 48 hours of delivery, if the item is defective, damaged, or incorrect. Delays in reporting may affect our ability to investigate with the delivery carrier.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method.
Please note that while we process refunds within 24 working hours of approval, it may take 1–5 working days for your bank or card provider to reflect the refund in your account.
Where customs duties or shipping costs have been incurred by Bare Addiction, these fees will be deducted from any approved refund in line with our published terms and conditions. We are not liable for, and cannot refund, any transaction fees or charges applied by your payment provider.
By placing an order with Bare Addiction, you confirm that you have read, understood, and agreed to our Terms & Conditions, including our Delivery and Returns Policy. Nothing in this policy affects your statutory rights under UK consumer law.